About the Job

This role is fundamentally one of superior customer service. As a representative, you will deliver a positive experience that solves our wireless customers’ challenges in one call. While working to resolve issues, you will also help drive sales on services/features that will keep our customers happy and connected.

You will be part of a team that meets on-site via meetings, conferences, and group events so you can get to know and collaborate with your teammates. A culture of learning keeps our employees at the forefront of an ever-changing wireless industry.

What we expect from you:

Genuine interest in speaking to people and a desire to help.
Enjoy thinking and problem solving with empathy. – When customers call us with complex challenges, you will respond with patience and integrity, ensuring they feel heard and cared for. Since no two calls are the same, you will apply your resources to determine the right solution.
Strong communication skills. – Consultation is not scripted; therefore, it is important to be comfortable in engaging in a conversation with our customers concerning their issues.
Strong Reading skills. – There are a lot of disclosures that need to be read verbatim, so it is important that they possess the reading skills to make it through some fairly dense language. 
Be motivated by change. – Whether it is using new tools to serve our customers or initiatives to generate value, be up for the challenge.  
Open and Receptive to Feedback. – Willingness to be corrected and to act on that correction.
Multitasking – Managing phone calls while efficiently navigating between multiple computer screens and multiple software applications. The ability to copy and paste and enter data while communicating and building rapport with the customer.
Ability to influence others. – Upselling solutions/resolutions and retention efforts.
Strong punctuality and attendance.
Dedicated to organizational and individual success.
Ability to organize and prioritize a variety of tasks/projects.
Ability to maintain composure during stressful situations.
Ability to work in a fast-paced environment.

Perks:

Benefits:

Weekly payment!
Flexible benefits package of $3,000 MXN  to distribute in Food Vouchers, Savings Fund, Major/Minor Medical coverage.
Life Insurance.
Two days off, guaranteed!
Many amenities in the building: Oxxo, Gym, Soccer fields & more!
Career growth opportunities
Join interest groups: soccer, anime, gaming, wellness, and more!
Accessible office locations in Downtown Monterrey at “Los Titanes” mall!
- One block away from Metro System (Estación Central).
- Many bus routes right in front of the building.

Qualifications:

Experience: 4+ months of work experience is preferred.
Education: High School Diploma/GED or higher. 
Language: Advanced conversational English level (B2 or higher). 
Age: 18 years old or older. 
Availability: 45 weekly hours.
Location: Able to work on-site at Downtown Monterrey. 
Technical Skills: Proficient computer use (intermediate MS Office, speed and accuracy while typing, search a database, and keyboarding skills).

About the Job

Perks:

Qualifications:

NOTE: Updates on your process are notified via e-mail or WhatsApp.

Customer Care Representative

About Afni México